Practice Areas

Core Practice Areas

We specialize in providing in-depth evaluations and actionable recommendations based on deep industry knowledge and research. Our advisors don’t just consider the “big guys” in any given niche; instead, they evaluate a range of options, from highly established vendors to up-and-coming solutions, to identify one tailored to your unique needs.

A Wide Area of Expertise

Product-agnostic recommendations driven by research and an in-depth understand of your unique needs.

Customer Experience

Sixty-eight percent of customers will spend more money with a brand that understands them and treats them like an individual.* Technology plays a key role in helping your customer experience staff provide personalized experiences to hundreds, or even thousands, of people every year. We evaluate potential providers against your criteria, vertical, and budget to empower agents to build better customer relationships.

Explore the latest trends in Customer Experience in the 2025 C3 CX Pulse Report

Cybersecurity Defense & Resilience

We are here to assist you in finding the ideal solution for your Cybersecurity Defense and Resistance needs. Ours team’s years of hands-on experience provides us with expertise in various cybersecurity solutions.

We are committed to understanding your unique requirements and delivering customized strategies to fortify your defenses. Our goal is to enhance your cybersecurity posture and ensure your organization remains resilient against threats.

Secure Network Services

C3 offers expert consulting in secure network services, tailoring solutions to your specific needs. With deep knowledge across all aspects of secure networking, we help ensure your network runs reliably, bolstering your operational integrity.

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Cloud Services

The cloud marketplace will be worth an estimated $376.36 billion by 2029*, and more cloud providers exist in the market than a single person could evaluate on their own, and the nuances of each provider’s offering can be difficult to parse. With so many crucial considerations at play, from data security to accessibility and backups, understanding the industry evolution and market forces is critical. Our advisors’ industry expertise helps you choose the right cloud provider without having to become a cloud expert yourself.

Check out our Free Resource - Navigating the VMWare-Broadcom Transition: A Customer’s Guide Checklist.

Artificial Intelligence

While artificial intelligence (AI) has some exciting and promising applications, many organizations have security concerns or questions about the value of integrating AI tools into their tech stack. Understanding how generative, conversational, or analytical AI fits into the organization’s goals and how to protect and organize data is crucial to successfully implementing a new tool. Our advisors work closely with clients to understand whether AI is a workable solution and select a vendor that meets their needs.

Read the blog - AI Transforms Customer Service : Enhancing Efficiency & Human Touch