The State of the Market
The on-premise phone system is dead. When the top 2 technology companies in America, Cisco, and Microsoft, both introduce cloud-based UC/phone products and ease the development of on-premise server-based solutions, the market has spoken. The question for our clients is now this – what cloud-based platform should we select for our UC/phone needs? RingCentral? Fuze? 8x8? A smaller firm that has a niche that fits our specific vertical? The experts at C3 will help you select the right UCaaS provider for you based on the criteria that we’ll establish together.
According to Gartner, “the transition from premises-based UC to cloud-based UC is accelerating; the 15.8% CAGR(compound annual growth rate) for cloud telephony contrasts with the 10.8% decline for premises-based video infrastructure.”
Gartner also explains that “while cloud telephony is expected to grow at a 15.8% CAGR from 2016 through 2021, premises-based telephony will decline at a 9.5% CAGR, and product support services will decline at a 1.4% CAGR.”
Why work with C3 to choose your next UCaaS provider?
The Right Provider
There are hundreds of UCaaS providers in existence today with similar quality claims and boasts of being “the #1 UCaaS provider”. But which is the right one for you? How can you avoid wasting time listening to sales pitches? How do you migrate from my current legacy solution to a UCaaS solution?
How C3 Can Help
C3 answers these questions. C3 has created a process to help you select a provider while reducing research and analysis cycles on your team.
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The C3 Process for Selecting a Vendor
C3 represents 90% of the UCaaS providers in the Gartner magic quadrant and 98% of the installed UCaaS seats. We’ll help you pick the right UCaaS provider.
1.
Overall analysis of your organization
4.
Strategy creation: Current telco contracts analysis & Migration
7.
Creation of a long list of providers
10.
C3 evaluates presentations alongside the client
2.
Analysis of your UC needs
5.
Research
8.
Discussion with the client to narrow the list down to a short list (2 to 4)
11.
C3 negotiates pricing with vendors with full customer transparency.
3.
Criteria selection
6.
Analysis
9.
C3 coordination of presentations with prospective vendors
12.
C3 evaluates and negotiates a contract for services
13.
Project managers from Team C3 work with the client and vendor to implement the new solution and hold the vendors’ feet to the fire if the implementation process has issues.
1.
Overall analysis of your organization
2.
Analysis of your UC needs
3.
Criteria selection
4.
Strategy creation: Current telco contracts analysis & Migration
5.
Research
6.
Analysis
7.
Creation of a long list of providers
8.
Discussion with the client to narrow the list down to a short list (2 to 4)
9.
C3 coordination of presentations with prospective vendors
10.
C3 evaluates presentations alongside the client
11.
C3 negotiates pricing with vendors with full customer transparency.
12.
C3 evaluates and negotiates a contract for services
13.
Project managers from Team C3 work with the client and vendor to implement the new solution and hold the vendors’ feet to the fire if the implementation process has issues.
Additional Resources
37 Reasons for UCaaS
Matthew Toth highlighted on our blog 37 reasons why businesses in every industry are transitioning to a UCaaS solution from a traditional PBX
Microsoft Teams Webinar
Microsoft Teams offers a calling platform, but they’re not the only business offering, learn about what Teams offers and the other players.
