Breakout Session:
Getting Intelligent on Artificial Intelligence: The Agent Experience
Oct 10 - 11:30am - 12:15pm 
Breakout Room B
Highlights Of This Session
Getting Intelligent on Artificial Intelligence: The Agent Experience
Today’s agent experience is complex — to put it lightly. They’re navigating higher-pressure situations, de-escalating frustrated customers, and working to find real-time solutions to meet the growing needs of customers. At a time when agents are taking on more than ever before, companies are working to implement solutions that can better support their experience and empower them to deliver better interactions.
ChatGPT and generative AI offer a potential solution for these escalating challenges–for agents and supervisors alike. Through instant insight, contextual summaries, and real-time support, generative AI tools may just be the solution that transforms the agent experience for good.
Highlights Of This Session
Key Takeaways
- Learn the new role of the agent amid evolving AI
- Dissect the top use cases for generative AI in the contact center for agents/managers
- Create action items for today so that you aren’t left behind.
Who Should Attend This Session
- CEO
- Contact Center Leadership
- Data Insight Leadership
About Your Speaker
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Chief Product Officer
Adam Settle
Adam joins us with a background in product strategy, design, implementation, and team-building. He started his career at Apple and Angie’s List where he focused on developmental coaching and employee growth. At Sharpen, he combines his expertise in training and product in order to create better customer and agent experiences.
SharpenCX at a Glance
Own Your Outcomes
Take control with contact center software that transforms your data into strategic action.
Using AI-supported decision-making and automated workflows, our platform routes and records customer interactions across every channel creating better agent and customer experiences.
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