Breakout Session:
The Benefits and Risks of Generative AI in Customer Experience Settings.
Oct 10 - 2:55pm - 3:40pm 
Breakout Room B
Highlights Of This Session
The Benefits and Risks of Generative AI in Customer Experience Settings.
Key Takeaways
- Key must-have applications of Generative AI for your Customer Experience
- The risks associated with large language models and mitigation strategies
- The pros/cons of leveraging commercial LLM-powered applications vs in-house solutions
Who Should Attend This Session
Executives focused on AI & Customer ExperienceIT professionals looking to streamline technology & business
About Your Speaker
Vice President of AI Product Management
Frank Chevalier
Frank is a seasoned product leader with 20 years of experience in the SaaS industry, specializing in Customer Experience, Contact Center, and AI-powered innovations.
Frank recently joined Five9 as the head of Product for Digital, AI and Automation and recently moved over from Genesys, another leading Cloud Contact Center and CX platform vendor. Frank is a strong advocate for using AI to unify CX as an Enterprise discipline across the currently siloed Service, Sales and Marketing areas that hamper the realization of a truly delightful customer experience.
Frank holds a Doctorate in Computer Science from CentraleSupelec University in Paris.
Five9 at a Glance
Cloud contact center software is our expertise, but our passion is your customer experience.
- Adopt the cloud contact center to meet your business needs - not the other way around.
- Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
- Rely on our team to help you achieve continued success in an ever-evolving environment.
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