Keynote Session:
Shaping CX for a Multigenerational Future: Meeting the Expectations of the Now Customer Across Generations
Oct 10 - 1:15pm - 2:00pm 
Breakout Room B
Highlights Of This Session
Shaping CX for a Multigenerational Future: Meeting the Expectations of the Now Customer Across Generations
Did you know that 41% of consumers switch brands due to lack of personalization in their customer service?
Gone are the days of a one-size-fits-all approach; instead, businesses must embrace the contemporary shift and tailor their strategies to meet the unique preferences and expectations of every customer, no matter the generation.. This dynamic new term is known as the “Me Economy.” This evolving and modern concept places significant importance on personalized experiences, forcing companies to invest in fulfilling individual consumer expectations.
The ME Economy thrives on seamless interactions across various touchpoints at the most basic level that is being device agnostic but to take it a step further communicating the way that each generation expects and demands. It requires businesses to be agile, and innovative, constantly seeking ways to exceed customer expectations and creating memorable, tailor-made experiences. Attend this session and learn how companies are innovating and changing their CX strategies every day to meet the modern day demands including how are we going to use AI?
Highlights Of This Session
Key Takeaways
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Learn how you can leverage data-driven insights to anticipate evolving needs and be proactive in offering cutting edge CX.
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Gain insight into the critical importance of embracing new CX technologies and discover how the ME Economy is reshaping consumer preferences in the business landscape. You will learn cutting edge strategies to seamlessly evolve and thrive in this changing CX environment.
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Uncover the skill(s) of satisfying the wide-ranging expectations of the modern day consumer, a skill that requires a deep understanding of the unique values and communication preferences specific to each generation.
Who Should Attend This Session
- Focused on advancements in CX/Contact Centers
- Interested in learning about new technologies focused on Customer Experience
About Your Speakers
Solutions Consultant Director
Paul Anderson
Experienced Solutions Consultant with a demonstrated history of working in the computer software industry. Skilled in Requirements Analysis, Enterprise Software, Sales, Customer Relationship Management (CRM), and Go-to-market Strategy. Strong engineering professional with a BS focused in Finance, from Jacksonville University.
Kustomer at a Glance
Kustomer is the industry leading conversational CRM platform perfecting every customer experience.
- Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel.
- Today Kustomer is the dedicated platform for some of the most innovative customer service brands such as feastables, Glossier, Glovo, Ring and Sweetgreen.
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