Breakout Session:
How Long Before ChatGPT Replaces Live Agents? And Your Other AI Questions Debunked.
Oct 10 - 3:45pm - 4:30pm 
Main Stage
Highlights Of This Session
How Long Before ChatGPT Replaces Live Agents? And Your Other AI Questions Debunked.
It’s no secret that the thought of humans at work is in flux. Not just from shifts or location but inclusive of the responsibilities, tasks and assignments. The current uncertainty is largely fueled by Ai and ChatGPT. Employees are worried they will be replaced by technology while at the same time hoping for greater meaning from work and more flexibility.
But the new digital landscape actually gives us an opportunity to emphasize what humans do best. So now is the time to inspire employees about a vision for what’s next and how they can be a part of it.
Highlights Of This Session
Key Takeaways
- Debunking the AI Questions in Contact Centers
- How ChatGPT can be used by your Team
Who Should Attend This Session
- CEO
- Contact Center Leadership
- Data Insight Leadership
About Your Speaker
Global Head of Channel CX
Brandon Knight
Global Head of Channel Customer Experience at Zoom In this role he leads the engagement practice for all indirect sellers of Zoom products. Prior to that, he was the leader of the Contact Center Practices at both Telarus and Intelisys. With over 30 years of combined experience in running contact centers, consulting for contact centers, and leading contact center practices, Brandon is a well-sought keynote speaker, panelist, webinar host, and trainer in the customer experience industry As the co-founder of Xposure, he is also leading the effort to bring diversity, inclusion, and equity to the forefront of the change that needs to happen in the technology industry.
He served as Founder and President of the consulting company Exceptional Contact Centers and held multiple leadership roles with Novation Companies, including CC Cloud Provider Mitel. He served as the SVP of Global Operations for an industry leader, Serenova/Lifesize. He has also held several leadership roles at prominent companies including Humana, Inc., Healthesystems, Inc., The Travelers Companies, Inc., Telerx, Bankers Warranty Group and Sprint PCS.
Zoom at a Glance
One Platform to Connect, Create, and Innovate
- Zoom helps consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.
- Make meaningful connections with meetings, team chat, whiteboard, phone, and more in one offering.
- An omnichannel cloud contact center solution optimized for video.
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