Sessions

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Join us on the main stage for an exclusive 30-minute executive thought leadership panel sponsored by Rapidscale. This session will feature a dynamic discussion with C-Level Technology Executives, providing invaluable insights into the pressing issues and future trends shaping the technology landscape in 2024 and beyond. 

Sponsored by:

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This conversation will explore the intersection of technology, economics, and workforce development, focusing on trends and challenges that technology professionals face as we close out 2024. From the impact of AI on the job market to strategies for navigating economic uncertainties, this session will provide valuable insights for leaders looking to stay ahead in a rapidly evolving landscape.

Join us for a powerful closing conversation with Daymond John, CEO and Founder of FUBU and renowned "shark" from ABC’s Shark Tank. C3 President and CEO Matthew Toth will dive into a range of topics with Daymond, covering insights on leadership, life experiences, the evolving role of technology, and more. This engaging session is the perfect way to wrap up the summit—you won’t want to miss it!

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This session will feature accomplished female leaders from the technology sector, sharing their insights and experiences on navigating and excelling in the tech industry. Gain perspectives on leadership, career development, overcoming challenges, and fostering diversity and inclusion in the workplace. Don't miss this opportunity to learn from and be inspired by top women in tech.

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Join us on the main stage for an insightful fireside chat between Milos Topic, CIO of Grand Valley State University, and Gary Sorrentino, Global CIO at Zoom. This session will explore how AI and technology are transforming the way we collaborate across generations, enhancing in-person interactions, and driving innovation in both the workplace and educational environments. Discover how the evolution from traditional to intelligent work is shaping the future for current and future generations of employees and students.

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Discover successful approaches for integrating AI into your operations to drive significant business outcomes and stay ahead in the competitive landscape.

Discover the transformative power of real-time coaching and training in this 30-minute session hosted by Regal.  This session will provide practical strategies and innovative approaches to empower your agents and revolutionize your customer service experience. 

Delve into how AI technologies can be leveraged to swiftly identify and resolve customer issues, thereby enhancing overall operational efficiency and customer experience, resulting in increased revenue and reduction in expense.

Learn how Cato's advanced security solutions can help safeguard your organization's sensitive data and ensure secure access. Discover practical strategies to mitigate risks and leverage AI's productivity benefits without compromising security.

Discover the benefits and strategies of moving workloads from public cloud environments back to on-premises or colocation data centers. Learn how this approach can optimize your IT infrastructure, reduce costs, and improve performance.

 Learn to build resilience by integrating advanced security measures that protect your organization against emerging threats. This session will provide insights into leveraging cybersecurity to ensure operational continuity, boost customer trust, and maintain a competitive edge in the market.

Learn practical strategies for implementing adaptive security measures that provide a proactive defense against evolving threats, ensuring your organization's resilience and safety.

This panel discussion will delve into the strategies and technologies crucial for building robust cybersecurity defenses and ensuring organizational resiliency against cyber threats. Learn from industry leaders about best practices, emerging trends, and effective approaches to safeguard your enterprise.

This panel discussion will explore the transformative impact of AI on contact center operations, offering insights into the latest advancements and best practices. Discover how AI-driven solutions are enhancing customer experiences, optimizing agent performance, and driving business growth.

This panel discussion will delve into the critical aspects of managed security, exploring how these leading suppliers address the dynamic challenges of cybersecurity. Gain insights into the latest trends, best practices, and innovative solutions that can help your organization stay secure and resilient in an ever-evolving threat landscape.

Learn how to let data guide your AI journey, understand the tactical considerations, and balance the time to value without overwhelming your resources.  Discover the differences between CCaaS, standalone providers, and home-grown solutions, and determine the best approach for your needs.

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This discussion will explore strategies for framing security in business terms that resonate with CEOs and CFOs, aligning cybersecurity goals with broader business objectives. Learn from industry leaders on how to articulate the importance of security investments and secure executive support for your initiatives.

Join us to explore strategies for future-proofing your IT infrastructure with innovative solutions from Comcast Business Masergy. This session will cover the importance of adopting flexible, scalable, and secure technologies to stay ahead in a rapidly evolving tech landscape. Learn about the latest trends and how to prepare your organization for future challenges.

Discover how AI-driven insights, real-time assistance, and automated coaching transform sales performance and management. Learn how features like AI Scorecards, Coaching Hub, and Real-Time Assist streamline processes, boost productivity, and enhance customer satisfaction.

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Michigan Council of Women in Technology mission is simple, make Michigan the No. 1 state for women in technology.

Every day MCWT works towards a mission to inspire and grow women in technology. A diverse tech workforce is a a vital apart of Michigan's and other states transformation and MCWT strives to engage and retain female professionals in the tech industry.

Join us for an insightful presentation from NICE CXone where we will explore how NICE CXone's cutting-edge AI-driven tools are revolutionizing customer engagement. From AutoPilot, which continually optimizes customer interactions with data-driven conversational AI, to CoPilot for Agents, offering AI-driven assistance to maximize efficiency and satisfaction, and Actions, a generative AI interface breaking down data silos to unlock valuable business insights—discover how these innovations can elevate your customer experience strategy.

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Join us as we explore how AI is reshaping business models, processes, and the workforce. This session will dive into identifying areas where AI can unlock significant business value while addressing key concerns around data quality, talent acquisition, and change management.

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