AI & Contact Center Panel Discussion

Highlights Of This Session

AI in Action: Revolutionizing Contact Centers

Join us for an enlightening 30-minute panel discussion on AI & Contact Centers featuring experts from PolyAI, Yellow.ai, Observe.ai, and SuccessKPI. This session will explore the transformative impact of AI on contact center operations, offering insights into the latest advancements and best practices. Discover how AI-driven solutions are enhancing customer experiences, optimizing agent performance, and driving business growth.

Panel Topics:

AI-Powered Customer Engagement: Strategies for leveraging AI to enhance customer interactions and satisfaction.
Agent Assist Technologies: How AI tools can support agents in real-time to improve performance and efficiency.
Data-Driven Insights: Utilizing AI to analyze customer data and derive actionable insights for better decision-making.
Automation in Contact Centers: The role of AI in automating routine tasks to streamline operations and reduce costs.
Future Trends in AI for Contact Centers: Exploring emerging AI technologies and their potential impact on contact center evolution.

Austin Lacy

Global Technology Advisor

Austin focuses on helping organizations in the Indianapolis area – specializing in customer experience solutions like Contact Center, Unified Communications, Workforce Management, and AI for medium-large enterprises.

Professionally, my passion is learning and embracing the ever-changing technology marketplace and challenging myself to think critically about how each solution can improve customer processes. I love solving complex business problems and thinking outside the box to find the solution that is best for my customers.”

Vasudev Chatti

Head of Solutions Engineering

As Head of Solution Engineering at yellow.ai, Vasu brings over 15 years of experience in developing and deploying innovative AI solutions at a global scale. With a strong background in building scalable products, Vasu has consistently delivered exceptional results for clients across various industries. A true customer champion, Vasu excels in understanding client needs and translating them into effective, customized AI solutions that drive business success.

Oisin Glynn

Vice President Solutions Engineering

Oisin is a seasoned professional who brings over 25 years of valuable experience in the contact center industry to his role as the leader of the Solutions Engineering team at PolyAI. Throughout his career, he has held key positions in R&D, Operations, and Pre-Sales Engineering, gaining a comprehensive understanding of the industry's various facets. Oisin and his dedicated team work with PolyAI's partners, customers, and prospects to revolutionize customer experiences through the implementation of cutting-edge conversational AI solutions. Their primary objective is to optimize customer journeys, ultimately resulting in exceptional experiences for both customers and employees.