Breakout Session:
Harnessing the Power of AI Solutions for Unmatched Customer Engagement
Nov 12 - 1:00pm - 1:30pm
Breakout Room B
Highlights Of This Session
Harnessing the Power of AI Solutions for Unmatched Customer Engagement
Join us for an insightful presentation from NICE CXone where we will explore how NICE CXone's cutting-edge AI-driven tools are revolutionizing customer engagement. From AutoPilot, which continually optimizes customer interactions with data-driven conversational AI, to CoPilot for Agents, offering AI-driven assistance to maximize efficiency and satisfaction, and Actions, a generative AI interface breaking down data silos to unlock valuable business insights—discover how these innovations can elevate your customer experience strategy.
Key Takeaways:
- Optimized Customer Interactions: Learn how AutoPilot's conversational AI continually enhances customer engagement by leveraging data-driven insights.
- Enhanced Agent Performance: Discover how CoPilot for Agents uses AI to boost agent efficiency, customer satisfaction (CSAT), and job satisfaction.
- Actionable Business Insights: Understand how Actions leverages generative AI to break down data silos, providing you with powerful, accessible business intelligence for better decision-making.
Speaker
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Senior Partner Executive
Scott Kamper
Scott has been with NICE for 4 years as a Senior Partner Executive. He is passionate about emerging technology and how NICE is leveraging it to enhance customer experience. Scott embraces opportunities to learn about business challenges and enjoys introducing tools and resources that can help organizations achieve desired business outcomes.
NICE at a Glance
Enhance workplace communication with AI Companion
- Orchestrate every customer interaction across channels seamlessly with NICE CXone, all on a cloud-native platform that scales securely, deploys quickly, and satisfies customers globally.
- Master each interaction with NICE CXone’s rich CX capabilities, where channels, data, applications, and knowledge converge to improve customer experience at scale.
- Unleash the precision of Enlighten, purpose-built AI for CX and infused through NICE CXone, to orchestrate exceptional experiences for employees, consumers, and businesses.
THE C3 TECH SUMMIT
Hear about Emerging Tech Trends
NICE is just one of a multitude of sponsors at the C3 Tech Summit! Don't miss out on everything to learn! A summit focused on both the width and breadth of vendors, topics, and experts, you will find knowledge that will transform your business.