Heather’s journey in the telecommunications industry began at Brooks Fiber Communications, one of Michigan’s first Competitive Local Exchange Carriers (CLECs). She has since experienced industry-changing mergers, including those with WorldCom and MCI, and later with Choice One and One Communications. Her diverse background, including roles in dispatch, repair, and inside sales, eventually led her to her niche in Project Management.
At TDS Metrocom, Heather’s dedication earned her recognition in the President’s Club three times. Her experience extends to training new customers in Unified Communications, focusing on web portals, conferencing solutions, softphone apps, and mobile apps. Heather’s enthusiasm for helping clients embrace new technologies and her genuine passion for customer interactions are at the core of her professional journey.
Heather’s affinity for Unified Communications products is evident. She relishes the way these technologies empower mobility and flexibility, and she thrives on training clients to make the most of these tools. Personally, she finds joy in her indoor grill and Audible app, which she humorously combines to savor both technologies at once.
Quirks
Heather belongs to an exclusive club where everyone in the U.S. with her last name is a relative.Her beliefs extend to the supernatural, as she's a believer in ghosts and haunted houses.
She admits she has a "slight" addiction to shoes - that she's managed to get under control, but who can resist a fantastic pair of footwear?
